Enjoy Household Co., Limited.
Room 208, Building A, Xintang Smart Park, No. 11 Zhongxing Road, Bantian Street, Longgang District, Shenzhen
INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
1. Can I customize the gifts with my brand logo or personalized design?
Absolutely! Customization is our core advantage to help your brand stand out. We support logo printing (silk screen, heat transfer, embossing, etc.), color matching, and even shape adjustment for all our products—including silicone wristbands, keychains, apparels (shorts, t-shirts), hats, shopping bags, gift boxes, and drinkware (bottles, cups). Simply provide your logo file (AI, PDF, or high-resolution PNG is preferred) and design requirements, our professional team will create a mockup for your confirmation within 24 hours. No minimum order quantity is required for most customized items, making it perfect for both corporate events and small-batch gifts.
2. I’m worried about the quality—especially for items like silicone wristbands or drinkware that touch skin. How do you ensure safety and durability?
Safety and quality are non-negotiable for us. All our products comply with international standards such as FDA, CE, and REACH:
- Silicone products (wristbands, parts of keychains): Made of food-grade silicone, non-toxic, odorless, and resistant to deformation and high temperature.
- Apparels (t-shirts, shorts, hats): Use 100% cotton or polyester blends that are skin-friendly, breathable, and colorfast after washing.
- Drinkware (bottles, cups): Crafted with BPA-free materials, safe for holding hot or cold drinks.
- Gift boxes & shopping bags: Adopt sturdy, eco-friendly paper or fabric to ensure they can protect gifts during transportation.
We also provide a pre-production sample service—you can test the quality, texture, and printing effect before placing a bulk order, eliminating all your concerns.
3. I need the gifts for an upcoming event. How fast can you deliver, and what if there’s a delay?
We understand the urgency of event preparations, so we’ve optimized our production and logistics process to meet tight deadlines:
- Standard customization & delivery: 7-10 working days (including sample confirmation and production).
- Rush order service: For urgent needs (3-5 working days), we can prioritize your order with a small rush fee—just inform our sales team of your event date in advance.
We promise to provide real-time production updates. If there’s an unavoidable delay caused by us, we’ll offer a 10% discount on your order or arrange free expedited shipping to ensure you receive the goods on time.
4. What’s the minimum order quantity (MOQ) for your products? I only need a small batch for a team activity.
We cater to both bulk and small-batch orders to meet diverse needs:
- Low MOQ for most items: 50 pieces for silicone wristbands, keychains, and drinkware; 30 pieces for t-shirts, shorts, and hats; 20 pieces for gift boxes and shopping bags.
- No MOQ for simple logo customization: If you choose standard styles and only need basic logo printing, we can even fulfill orders as small as 10 pieces.
For small-batch orders, we still maintain the same level of quality and customization service—no need to compromise on your gift ideas due to order size.
5. Can I mix different products in one order to get a discounted price?
Yes! We encourage mixed orders to help you create a versatile gift set (e.g., a t-shirt + a silicone wristband + a keychain for a brand promotion). Just share your desired product combination and quantity with our team, and we’ll provide a personalized quotation with the best discount.
6. What if the received products don’t match the sample or have quality issues?
Your satisfaction is our top priority. If you find any discrepancies between the received goods and the confirmed sample (e.g., wrong logo, color deviation, quality defects), please contact us within 7 days of receipt with photos or videos as proof. We will:
- Arrange free re-production and shipping for the problematic items;
- Or offer a full refund for the defective part plus a 20% compensation coupon for your next order;
- For urgent cases, we can send replacement items via expedited shipping at our own cost.
Our strict quality control process (from raw materials to final inspection) ensures such issues are rare, but we always stand by to resolve them promptly.
7. Do you provide packaging solutions for gifts? I need them to look premium for corporate clients.
Definitely! We offer one-stop packaging services to enhance the gift value. For different scenarios:
- Corporate gifts: Customizable rigid gift boxes with brand logo, silk lining, and ribbon; individual wrapping for high-end items like drinkware.
- Event giveaways: Eco-friendly cotton bags or paper bags printed with event themes, lightweight and easy to carry.
- Small gifts (wristbands, keychains): Opposite bags with header cards, or mini gift tins for a delicate touch.
You can choose from our standard packaging templates or customize a unique style—our design team will work with you to make the gifts look impressive from the first glance.
INFORMATION ABOUT US
